We are always happy to see our Premium services helping you to accomplish your goals. However, if you think you need to get a refund, please read the section below.
For information about our Pass Guarantee, please see this article.
No-Refund Policy: BarPrepHero.com has a no-refund policy generally for all accounts. Like most online businesses, we do not grant refunds because the economic cost of opening, establishing, processing, and maintaining a customer's account is formidable. Therefore, we issue refunds only in rare, meritorious cases. We sometimes issue a refund when a technical problem has arisen in the delivery or quality of the product or service to the customer. However, you must contact us first and attempt to resolve the obstacle. If the problem could have been easily resolved and you do not contact us about it in a timely manner, then we will not consider a refund.
Some types of issues that may arise are:
Non-delivery of the product: Due to some mailing issues with your email provider or mail server, or some technical glitch on our side, you might not receive a delivery email from us. In this case, contacting us for assistance will usually resolve the problem.
Major defects: Although all PDF products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support department, which will usually result in a resolution, correction, and/or reissuance of the product in most instances.
Product not as described: Such issues must be reported to our technical support within 14 days from the date of purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page.
B. No Refund Due for Customer's False Expectations or Wishes
You understand and agree that our products and services are sold in "as is" condition and we do not guarantee their quality. Complaints which are based merely on the customer's false expectations or wishes are not honored for a refund or any other purpose or request. There is no obligation to provide a refund or credit in the following types of situations:
You changed your mind about the service;
You bought the service by mistake;
You do not have sufficient expertise to use the service;
You need return of your money for some other purpose;
You have been told that some other service is better and you want to switch.
Once a refund request is received, we will review it. If we in our sole and exclusive discretion believe that a refund, either partial or total, is warranted, we will issue the amount that we determine within 14 business days. Once the refund is issued, the customer's Premium account will be downgraded to a free account.
C. Cancellation Policy
Customers may cancel their Premium membership and/or subscription at any time by emailing info@barprephero.com and providing their membership name and e-mail address. If a refund is requested, include your reason for the request.
See our Terms of Use and Privacy Policy here: https://barprephero.com/terms-of-use/